Care Instructions

Caring for your Tent

Your new Diamantina tent has been made using the best materials available.  Each tent has been carefully designed and made to provide exceptional service to you, using only the best possible techniques, machinery and workmanship available.  Follow these care instructions and your tent will give you many years of great service.

All tents need to be guy roped to reduce tent damage from winds.  Use all guy rope attachment points provided.  In wet weather, close or peg down the window flaps and awnings to avoid water pools forming.  If water pools occur it can stretch the materials and, if allowed to continue, will collapse and damage the tent.

Securing your tent to the ground is a critical factor in the build process.  Different environmental factors at the location you are camping at can have an impact on the performance of your tent.  (eg The direction of prevailing winds, the site you choose is critical, dont pitch your tent in the "line of fire" when wind gusts occur, protect your tent using wind breaks, soft or hard ground conditions will impact performance, exposure to the elements, sea salt, ground moisture impacting condensation etc).  All tents come with appropriate pegs to set up, however one style and size of peg will not be suitable for all ground conditions.  Its important to have a range of different types of pegs and extra guy ropes in your kit bag - sand pegs for soft sandy ground, longer steel pegs for hard ground and anchoring key corner points, and different size steel pegs.  This will assist you to anchor your tent well, and adapt to different ground conditions.

When camping for more than a couple of days, be aware that ground conditions can shift depending on foundations, moisture, wind and weather patterns.  An experienced camper knows that peg points and guy ropes on tents need to be checked, adjusted and re tensioned each day to ensure your tent remains well anchored at all times.

If weather conditions become too extreme and potential damage may occur, we recommend to pack up your campsite quickly, or drop your tent to the ground, and seek shelter in your car or move on.  Tents and temporary shelters can become damaged by mother natures forces that cannot be controlled by the user or the manufacturer.  A good idea is to ensure you have insurance cover to protect your valuable camping equipment from storm damage.

Keep all flame and heat sources away from the tent fabric.  The fabric is resistant to flame however is not fireproof, and will burn if in continuous contact with flame.  For this reason do not use open flames, or cook inside your tent, and ensure all camp fires are lit well away from the tent.

Under certain conditions such as cold weather and high humidity, condensation will form on the inside surfaces of your tent.  It is caused by water vapour that cannot escape from the tent.  Sources are your breath, perspiration, wet clothing inside the tent - it is NOT LEAKAGE through the tent fabric.  To reduce condensation, provide as much ventilation through the tent as possible and remove the sources of moisture from the tent.

All tents can leak through stitching holes and no tent can be guaranteed 100% waterproof.  To reduce the chance of leaks, avoid prolonged contact of any object against your tent, as this may break down the waterproofing.  Never overstretch your tent, as too much tension may cause the seams to open and tear.  If leaks occur, apply a quality seam sealer available from your local camping store.

NEVER pull the tent pegs from the ground by pulling on the tent material or peg loops.  YOU WILL TEAR YOUR TENT.  Use another tent peg to lift the peg out of the ground.

Tents are not designed or warranted for semi or permanent accommodation.  They are intended for short holiday use only.  The very best materials and coatings have been used to protect your tent.  However prolonged exposure in direct sunlight will shorten the life of the material.  Avoid spraying your tent with insecticides, as some sprays contain chemicals, which destroy your tents waterproof coatings.  Keep your tent clean using water and a mild soap if necessary.  Never use washing detergents or bleach.

When packing your tent, ensure it is totally clean and dry before storing and always store your tent in a cool, dry, and well ventilated location.  Dirt and moisture can allow mildew to grow which can permanently damage your tent.  Pay particular attention to seams and binding as these areas take longer to dry.  Symptoms of mildew are a musty smell and black spot stains.  Should mildew occur, address it immediately by airing the tent, and cleaning it with water and soap.  If this does not remove the mildew, contact your camping store immediately for advice.

All zippers used by Diamantina are self-repairing zippers.  For minor separations, run the zip past the trouble spot and re-run the zip again to repair itself.  To reduce strain on the zipper, always use two hands when pulling on the zip slide.  Zippers may be damaged if they are placed under excess stress.

The floor of your tent has the greatest exposure to wear and tear.  It is important to clear the area of rocks and sticks before pitching your tent.  Placing a groundsheet under the floor will also protect your tent and extend its life.