DIAMANTINA TENTS AND CAMPING GEAR FOR AUSTRALIA

Our customers are our key focus. We strive to make your experience shopping with us a very satisfying one.  Should you have any questions, or simply wish to offer a suggestion, please send us an email to info@diamantina.net.au

Caring for your new tent

Your new Diamantina tent has been made using the best materials available.  Each tent has been carefully designed and made to provide exceptional service to you, using only the best possible techniques, machinery and workmanship.  To ensure you maximise the life and enjoyment from your tent, it needs care and attention.

Click here for detailed tent care information

Warranty - Diamantina Quality

The range of Diamantina dome tents are fully warranted against defects in material and workmanship for a minimum of one year from the original date of purchase.  (One year for the Dawson tent, two years for all other dome tents, 5 years for the canvas tent range).  Proof of purchase is required to obtain warranty service.

This warranty covers replacement parts and repairs at the discretion of the manufacturer.  It does not cover accidental damage or storm damage, mildew damage or damage caused by misuse, abuse, damage to other property or acts of God.  It is the responsibility of the Original Purchaser to transport items for warranty claims to and from the original place of purchase.

Tents are designed for temporary holiday accommodation, therefore, are not suitable for permanent or semi-permanent accommodation which will void the warranty.

Repair Services

We provide a repair service for items such as tents, backpacks and canvas products.  So if you accidentally damage your Diamantina tent, we have spare parts and expert machinists available to repair your problem for you.  For all repairs, warranty claims and questions, please contact your camping store for the right advice. 

 A few hints and tips relating to the use of your tent

Wet Packing	Ground Sheets	Fly Sheets
Don’t ever pack your tent, swag or sleeping bag away wet. All materials are prone to mildew, if they’re not dried thoroughly, which, in a short period of time can destroy your expensive equipment.	Always put down a groundsheet before pitching your tent. A ground sheet under the tent will provide protection from rocks and sticks which can quickly wear a hole through your tent floor and wreck it. A ground sheet also helps keep your tent floor much cleaner and drier when it comes time to pack the tent away.	A flysheet over your tent provides a good insulating layer from the elements, but there must be an air gap between the flysheet and the tent itself. To create this and to protect the flysheet from tearing on the top of a tent pole, place a number of tennis balls over the poles before putting the flysheet in position.